It's Okay to Ask for Help...

The Primary Care Training Hub have collated the below resources to support The Primary Care Workforce and beyond with various elements of health and wellbeing. The below resources are free to the public or free to NHS staff, and offers a wide range of guidance and support.
Whatever your role, visit for more information and support.

NHS England and Improvement have commissioned the Institute of Employment Studies to complete a survey of the wellbeing and resilience levels of staff in primary care. The findings provide valuable insight into the wellbeing of primary care staff and help national and regional teams to respond to the needs of the workforce. The Tell us how you are – primary care wellbeing survey takes 10 minutes to complete - please let us know how you are and how we can further support you and your teams.

The health and wellbeing support is available on the NHSEI FutureNHS Space. This includes the award-winning coaching programme, support for managing patients and promotional resources to share with teams.  

 North East North Cumbria ICS Staff Wellbeing Hub

Our Integrated Care System now provides a range of services to support how you're feeling, whether you're  sad, anxious or overwhelmed. 

The Hub includes various support resources including a support helpline, wellbeing diary, wellbeing toolkit and wellbeing offers. 

Keep Me Informed: to keep upated with local health and social care engagement activities undertaken by NHS colleagues and their organisational partners, please provide your contact details here


For Support:

Call the confidential helpline: 0191 223 2030


Complete the online support from here 

Click here to access The Hub.


Some of the Things The Hub Offers are:

Our Helpline (010 223 2030) - This helpline offers a listening ear to help you find the support you need.

Whether you’re feeling stressed or burned out, exhausted or at breaking point, worried about how much you and your team can give, our experienced practitioners are available who understand what you're going through. 

Lines are open 9.30am – 6pm Monday - Friday excluding Bank Holidays. If you call outside these hours and need to speak to a practitioner then this will be arranged and a practitioner will call you back at the soonest suitable time.

Wellbeing Diary – Simple way to track your mood and understand what helps you stay well.

This Wellbeing Diary is a self-help tool which will ask you questions about your physical, emotional, and mental wellbeing each time you log on, to help you map changes in your wellbeing over time.

Tracking your wellbeing in this way can help you to make sense of how you are feeling, and identify the things in your life which help to maintain your health and mood.  The diary will also signpost you to further support for the things that you may be struggling with.

You can find more information on how to use the Wellbeing Diary here

Please click here to access the Wellbeing Diary. 

Wellbeing Toolkit– Short and practical self-help exercises to help improve your wellbeing.

The Wellbeing Toolkit provides a collection of videos and resources that you can use to manage your wellbeing.

Please click here to access the Wellbeing Toolkit.

The Wellbeing Toolkit will be continually updated, if you have any suggested additions please email

Wellbeing Offers - Check out the range of groups, courses and online sessions.

On this page, you’ll find details of the some of the wellbeing support we can offer, such as coaching, group support, and other ways to regulate the stress in your body or mind.

Please click here to view the Wellbeing Offers. 

Useful Resources - Quick access to a wide range of useful information to help you​.

On this page, you will find a variety of useful resources to help and support your mental health and wellbeing. Some of the resources include access to suicide prevention, talking therapies (IAPT services), employee support services and alcohol and wellbeing. 

Please click here to access the Useful Resources.

Your Wellbeing

 Looking After You Too: NHS England have teamed up with coaches to provide confidential coaching and support for the Primary Care workforce. 

 Mind: Mind have provided small, simple steps that you can take to look after yourself and make your workplace mentally healthier. 

 Shout: Shout is a free, confidential, 24/7 text messaging service for anyone who is struggling to cope. Text ‘SHOUT’ to 85258 to get support for any issues including depression, anxiety, self harm, relationship problems, bullying and abuse. 

 NHS England Resources: NHS England have compiled a range of resources to support NHS staff that can be found by clicking on the above link. Useful links include Wellbeing Apps and Financial Wellbeing.

 Money Advice Service: NHS England have been working with the Money Advice Service to improve financial wellbeing of its users, and so have compiled tools that provide financial support. Alternatively, you can call the Money Advice Service on 0800 448 0826 for free between 8:00AM and 6:00PM, Monday to Friday. 

 Live Well: Advice, tips and tools to help you make the best choices about your health and wellbeing. 

 Head Space: Head Space provide every day mindfulness support. Visit Headspace’s website to get your free Headspace Plus subscription now, just for the NHS. 

 How-to Guides: NHS England have provided a range of short how-to guides to help with daily issues and looking after your own as well as others wellbeings. 

Wellbeing in the Work Place

  Practitioner Health: We’re very pleased to announce that it is now open to everyone in any role working in primary care who is struggling to access confidential care and support. Previously, the free NHS primary care mental health and addiction service was only available to doctors, dentists and staff grade 8D or above in England, for self-referral. Please click here to view Practitoner Health. PH also provide a 24/7 crisis text service, you can access this by texting “NHSPH” to 85258. 

 Psychological Safety: Workplace psychological harm carries a high risk to individuals, for example depression, anxiety, irritability, poor cardiovascular and gastric health, and traumatic stress.  Left unchecked such behaviours can effectively become a culture that is harmful, unequal, and toxic. The Staff Wellbeing Hub are holding multiple Masterclasses in Psychological Safety from July - November 2022. Please click here to book a place.

 Wellbeing Conversations: Here you are able to book onto the national training programme from NHS England and NHS Improvement that has beenOffline  designed to support NHS colleagues in having safe and effective wellbeing conversations.   

 Emotional Support if you are Experiencing an Investigation or Complaint: If you are struggling with feelings of hopelessness and in need of immediate help Practitioner Health have teamed up with SHOUT to create a confidential 24/7 text service - Text NHSPH to 85258. Call Samaritans for free on 116 123 (UK and the Republic of Ireland). 

 Opportunity to Help Develop Resources for Black and Minoritised Staff: Sangini are working with Hub to develop Wellbeing Resources for Black & Minoritised women health and care sector staff. Sangini (a friend – in Hindi), is a Black and minoritised women led organisation with a focus on encouraging women from different communities to engage, create, share and build stronger voices by removing barriers they may face in their everyday lives. Click HERE to join an Information Session or email for more details.

 Supporting NHS colleagues to handle difficult situations with compassion: NHS England and NHS Improvement are continuing to invest substantial funding into supporting the wellbeing of our NHS people, and as such have procured a new training programme that is due to go live in January 2022.

“Supporting NHS colleagues to handle difficult situations with compassion” is a newly-developed training course that has been commissioned in response to a high number of requests from our NHS people who have shared that they are seeking support in how to handle difficult situations, particularly when patients present in a challenging or distressed manner. The training is designed to upskill colleagues with appropriate techniques and skills that will support them in handling difficult situations with compassion, whilst highlighting the importance of looking after your own health and wellbeing at this critical time.

This training is targeting patient facing, front line roles, particularly non-clinical roles.

View flyer here or click here to book your session.

Stress and Anxiety

 Guide to Living with Worry: Psychological Tools have provided this resource to help users in rationalising their concerns in times of worry.  

 We Are Beyond: As well as a free downloadable resilience toolkit for NHS staff, We are beyond provide online resources such as TED talks and blogs to support with stress, mindfulness and other wellbeing topics. 

Looking After Others

 How-to Guides: NHS England have provided a range of short how-to guides to help with daily issues and looking after others' wellbeings. 

 Looking After Your Team/ Career: NHS England have teamed up with coaches to provide confidential coaching and support for the Primary Care workforce. Coaches provide sessions for you and your wellbeing, your team and your career.  The sessions are delivered virtually, preferably via a video platform, but telephone appointments are also available. Thousands of people have booked sessions and given positive feedback on their experience. Areas you may wish to discuss could be career planning, dealing with appraisals, role transitioning, stress and anxiety, career decisions or much more.

 Recovery College Online: Providing a range of online educational courses and resources to people who might be struggling with mental health issues, families, friends, mental health workers and anyone else who might be interested. This includes over 40 free e-learning courses and Moral injury and Staff Wellbeing information. Please click here for more information. 

Physical Health

 NHS England Resources: NHS England have compiled a range of resources to support NHS staff that can be found by clicking on the above link. Useful links include Physical Health and Wellbeing and Weight Management Programme. 

 Couch to 5K: This free Public Health England app gives the user step-by-step instructions and coaching to get them walking and running a 5K in just nine weeks. This can be accessed via the App Store or via Google Play. 

 Rise Wellbeing Hub Course and Events: Rise Wellbeing Hub are offering facilitated walks with guided Professional Trainers and Outdoor Leaders who will integrate best practice training on managing and working from home and adjusting to new working practices, as well as offering general training and guidance on a range of associated topics that staff can tap into during the day. The walks offer staff an opportunity to enhance wellbeing during an invigorating and interesting days’ walk in the countryside, connecting and re-connecting with the environment and their colleagues. Please click here to book.​

Drugs and Alcohol Support 

 Alcohol Support Service: The introduction of DrinkCoach will provide colleagues with access to a confidential online portal where they can undertake the DrinkCoach Alcohol Test, which creates a better understanding of current alcohol intake and the associated risks. In addition, staff who are identified as drinking at hazardous and harmful levels will be able to access up to six free 1:1 coaching sessions under the scheme. 

 DrinkCoach Two Minute Alcohol Test: The introduction of DrinkCoach enables all staff to access a completely confidential and simple-to-use platform, and makes use of the DrinkCoach Two Minute Test to evaluate and help you better understand your intake and the associated risks, as well as access further support where needed. 

Those who are identified as being at risk through the two-minute test will be able to access an online session with a DrinkCoach, and will be assisted with accessing suitable support. Amongst the support available is free access to a confidential 1:1 online coaching programme with qualified alcohol treatment specialists.

Follow The Staff Wellbeing Hub on Social Media for the latest updates!

Wellbeing Hub North East and North Cumbria


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